Current Resident FAQs

The fastest way to request maintenance is through your Resident Portal. The portal is available 24 hours a day and allows you to submit maintenance requests, upload photos, and track updates.

If you are experiencing a maintenance emergency, please follow the emergency instructions provided in your Resident Portal or your lease agreement.

Rent is paid securely through your Resident Portal. The portal also provides access to your lease documents, payment history, and other important account information.

All animals must be approved before they are brought onto the property. Please contact our office at office@rentwisepm.com before obtaining a pet so we can guide you through the required screening and approval process.

Lease changes require prior approval.

Any new occupant who is 18 years of age or older must complete the application and approval process before moving into the home.

If someone is moving out or you need to request another lease change, please contact our office at office@rentwisepm.com. Many of the forms you may need can also be found on our Resident Resources page.

If your property owner chooses to offer a lease renewal, our team will contact you approximately 30 to 45 days before your lease expires with your renewal options and next steps.

When you're ready to move, you'll receive detailed move out instructions explaining notice requirements, cleaning expectations, utility transfers, key return, and other important information to help make the move out process as smooth as possible.

After you move out, the property is inspected and your security deposit is processed according to your lease agreement and Idaho law. Security deposits are returned, along with an itemized accounting of any applicable deductions, within 30 days after possession of the property has been returned.

For routine questions, maintenance updates, or lease related concerns, please contact our office or send us a message through your Resident Portal. Using the portal allows our team to respond as efficiently as possible.

Your Resident Portal provides convenient access to your lease agreement, payment history, maintenance requests, and other important account information whenever you need it.